{"id":37,"date":"2025-10-14T10:08:27","date_gmt":"2025-10-14T10:08:27","guid":{"rendered":"https:\/\/nuacosmetic.com\/?page_id=37"},"modified":"2025-12-21T21:15:46","modified_gmt":"2025-12-21T21:15:46","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/nuacosmetic.com\/mk\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"<h2 data-start=\"211\" data-end=\"226\"><strong data-start=\"214\" data-end=\"226\">Overview<\/strong><\/h2>\n<p data-start=\"227\" data-end=\"378\">We want you to be fully satisfied with your purchase.<br data-start=\"280\" data-end=\"283\" \/>In accordance with our policy, <strong data-start=\"314\" data-end=\"353\">returns are accepted within 14 days<\/strong> of receiving your order.<\/p>\n<hr data-start=\"380\" data-end=\"383\" \/>\n<h2 data-start=\"385\" data-end=\"415\"><strong data-start=\"388\" data-end=\"415\">Eligibility for Returns<\/strong><\/h2>\n<p data-start=\"416\" data-end=\"482\">To be eligible for a return, the following conditions must be met:<\/p>\n<ul data-start=\"484\" data-end=\"684\">\n<li data-start=\"484\" data-end=\"529\">\n<p data-start=\"486\" data-end=\"529\">The product must be <strong data-start=\"506\" data-end=\"529\">unused and unopened<\/strong><\/p>\n<\/li>\n<li data-start=\"530\" data-end=\"581\">\n<p data-start=\"532\" data-end=\"581\">The product must be in its <strong data-start=\"559\" data-end=\"581\">original packaging<\/strong><\/p>\n<\/li>\n<li data-start=\"582\" data-end=\"641\">\n<p data-start=\"584\" data-end=\"641\">The product must be in the <strong data-start=\"611\" data-end=\"641\">same condition as received<\/strong><\/p>\n<\/li>\n<li data-start=\"642\" data-end=\"684\">\n<p data-start=\"644\" data-end=\"684\">The item must be <strong data-start=\"661\" data-end=\"684\">suitable for resale<\/strong><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"686\" data-end=\"818\">&#x26a0;&#xfe0f; <strong data-start=\"689\" data-end=\"723\">For hygiene and safety reasons<\/strong>, opened or used skincare and personal care products <strong data-start=\"776\" data-end=\"817\">are not eligible for return or refund<\/strong>.<\/p>\n<hr data-start=\"820\" data-end=\"823\" \/>\n<h2 data-start=\"825\" data-end=\"852\"><strong data-start=\"828\" data-end=\"852\">Non-Returnable Items<\/strong><\/h2>\n<p data-start=\"853\" data-end=\"896\">The following items <strong data-start=\"873\" data-end=\"895\">cannot be returned<\/strong>:<\/p>\n<ul data-start=\"898\" data-end=\"1129\">\n<li data-start=\"898\" data-end=\"947\">\n<p data-start=\"900\" data-end=\"947\">Opened or used skincare and cosmetic products<\/p>\n<\/li>\n<li data-start=\"948\" data-end=\"1007\">\n<p data-start=\"950\" data-end=\"1007\">Products with <strong data-start=\"964\" data-end=\"1005\">damaged or missing original packaging<\/strong><\/p>\n<\/li>\n<li data-start=\"1008\" data-end=\"1058\">\n<p data-start=\"1010\" data-end=\"1058\">Items returned <strong data-start=\"1025\" data-end=\"1042\">after 14 days<\/strong> from delivery<\/p>\n<\/li>\n<li data-start=\"1059\" data-end=\"1129\">\n<p data-start=\"1061\" data-end=\"1129\">Products damaged due to <strong data-start=\"1085\" data-end=\"1129\">improper use or handling by the customer<\/strong><\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1131\" data-end=\"1134\" \/>\n<h2 data-start=\"1136\" data-end=\"1160\"><strong data-start=\"1139\" data-end=\"1160\">Proof of Purchase<\/strong><\/h2>\n<p data-start=\"1161\" data-end=\"1233\">To complete your return, a <strong data-start=\"1188\" data-end=\"1220\">receipt or proof of purchase<\/strong> is required.<\/p>\n<p data-start=\"1235\" data-end=\"1297\">Please <strong data-start=\"1242\" data-end=\"1296\">do not send your purchase back to the manufacturer<\/strong>.<\/p>\n<hr data-start=\"1299\" data-end=\"1302\" \/>\n<h2 data-start=\"1304\" data-end=\"1318\"><strong data-start=\"1307\" data-end=\"1318\">Refunds<\/strong><\/h2>\n<p data-start=\"1319\" data-end=\"1446\">Once your return is received and inspected, we will notify you by email regarding the <strong data-start=\"1405\" data-end=\"1430\">approval or rejection<\/strong> of your refund.<\/p>\n<h3 data-start=\"1448\" data-end=\"1468\"><strong data-start=\"1452\" data-end=\"1468\">If approved:<\/strong><\/h3>\n<ul data-start=\"1469\" data-end=\"1633\">\n<li data-start=\"1469\" data-end=\"1535\">\n<p data-start=\"1471\" data-end=\"1535\">The refund will be issued to your <strong data-start=\"1505\" data-end=\"1535\">original method of payment<\/strong><\/p>\n<\/li>\n<li data-start=\"1536\" data-end=\"1633\">\n<p data-start=\"1538\" data-end=\"1633\">Processing time depends on your bank or payment provider and may take <strong data-start=\"1608\" data-end=\"1633\">several business days<\/strong><\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1635\" data-end=\"1638\" \/>\n<h2 data-start=\"1640\" data-end=\"1670\"><strong data-start=\"1643\" data-end=\"1670\">Late or Missing Refunds<\/strong><\/h2>\n<p data-start=\"1671\" data-end=\"1719\">If you haven\u2019t received your refund yet, please:<\/p>\n<ol data-start=\"1721\" data-end=\"1844\">\n<li data-start=\"1721\" data-end=\"1755\">\n<p data-start=\"1724\" data-end=\"1755\">Check your bank account again<\/p>\n<\/li>\n<li data-start=\"1756\" data-end=\"1821\">\n<p data-start=\"1759\" data-end=\"1821\">Contact your credit card company (processing times may vary)<\/p>\n<\/li>\n<li data-start=\"1822\" data-end=\"1844\">\n<p data-start=\"1825\" data-end=\"1844\">Contact your bank<\/p>\n<\/li>\n<\/ol>\n<p data-start=\"1846\" data-end=\"1974\">If you have completed all of the above and still have not received your refund, please contact us at:<br data-start=\"1947\" data-end=\"1950\" \/><strong data-start=\"1950\" data-end=\"1974\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1952\" data-end=\"1972\">info@nuacosmetic.com<\/a><\/strong><\/p>\n<hr data-start=\"1976\" data-end=\"1979\" \/>\n<h2 data-start=\"1981\" data-end=\"1998\"><strong data-start=\"1984\" data-end=\"1998\">Sale Items<\/strong><\/h2>\n<p data-start=\"1999\" data-end=\"2120\">Items purchased on <strong data-start=\"2018\" data-end=\"2051\">sale or at a discounted price<\/strong> are <strong data-start=\"2056\" data-end=\"2074\">non-refundable<\/strong>, unless they arrive <strong data-start=\"2095\" data-end=\"2119\">damaged or defective<\/strong>.<\/p>\n<hr data-start=\"2122\" data-end=\"2125\" \/>\n<h2 data-start=\"2127\" data-end=\"2172\"><strong data-start=\"2130\" data-end=\"2172\">Exchanges (Damaged or Defective Items)<\/strong><\/h2>\n<p data-start=\"2173\" data-end=\"2245\">We only replace items if they are <strong data-start=\"2207\" data-end=\"2244\">defective or damaged upon arrival<\/strong>.<\/p>\n<p data-start=\"2247\" data-end=\"2444\">If the <strong data-start=\"2254\" data-end=\"2295\">product itself is damaged or deformed<\/strong> (e.g., broken packaging, leakage, visible product damage), please contact us at <strong data-start=\"2376\" data-end=\"2400\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2378\" data-end=\"2398\">info@nuacosmetic.com<\/a><\/strong> within <strong data-start=\"2408\" data-end=\"2432\">48 hours of delivery<\/strong>, including:<\/p>\n<ul data-start=\"2446\" data-end=\"2523\">\n<li data-start=\"2446\" data-end=\"2469\">\n<p data-start=\"2448\" data-end=\"2469\">Your <strong data-start=\"2453\" data-end=\"2469\">order number<\/strong><\/p>\n<\/li>\n<li data-start=\"2470\" data-end=\"2523\">\n<p data-start=\"2472\" data-end=\"2523\"><strong data-start=\"2472\" data-end=\"2488\">Clear photos<\/strong> of the product and inner packaging<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"2525\" data-end=\"2548\"><strong data-start=\"2529\" data-end=\"2548\">Shipping Damage<\/strong><\/h3>\n<p data-start=\"2549\" data-end=\"2778\">If the <strong data-start=\"2556\" data-end=\"2593\">outer shipping package is damaged<\/strong> but the product inside remains intact, all claims must be addressed <strong data-start=\"2662\" data-end=\"2698\">directly to the delivery company<\/strong>, as responsibility for external packaging damage lies with the courier service.<\/p>\n<h3 data-start=\"2780\" data-end=\"2810\"><strong data-start=\"2784\" data-end=\"2810\">Requesting an Exchange<\/strong><\/h3>\n<p data-start=\"2811\" data-end=\"2853\">If you need an exchange for the same item:<\/p>\n<ul data-start=\"2855\" data-end=\"2991\">\n<li data-start=\"2855\" data-end=\"2925\">\n<p data-start=\"2857\" data-end=\"2925\">Email us at <strong data-start=\"2869\" data-end=\"2893\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2871\" data-end=\"2891\">info@nuacosmetic.com<\/a><\/strong> within <strong data-start=\"2901\" data-end=\"2925\">48 hours of delivery<\/strong><\/p>\n<\/li>\n<li data-start=\"2926\" data-end=\"2991\">\n<p data-start=\"2928\" data-end=\"2991\">Include your <strong data-start=\"2941\" data-end=\"2957\">order number<\/strong> and <strong data-start=\"2962\" data-end=\"2978\">clear photos<\/strong> of the issue<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2993\" data-end=\"3044\">Once approved, we will provide return instructions.<\/p>\n<hr data-start=\"3046\" data-end=\"3049\" \/>\n<h2 data-start=\"3051\" data-end=\"3074\"><strong data-start=\"3054\" data-end=\"3074\">Shipping Returns<\/strong><\/h2>\n<ul data-start=\"3075\" data-end=\"3276\">\n<li data-start=\"3075\" data-end=\"3132\">\n<p data-start=\"3077\" data-end=\"3132\">Customers are responsible for <strong data-start=\"3107\" data-end=\"3132\">return shipping costs<\/strong><\/p>\n<\/li>\n<li data-start=\"3133\" data-end=\"3172\">\n<p data-start=\"3135\" data-end=\"3172\">Shipping costs are <strong data-start=\"3154\" data-end=\"3172\">non-refundable<\/strong><\/p>\n<\/li>\n<li data-start=\"3173\" data-end=\"3276\">\n<p data-start=\"3175\" data-end=\"3276\">We recommend using a <strong data-start=\"3196\" data-end=\"3226\">trackable shipping service<\/strong>, as we cannot guarantee receipt of returned items<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"3278\" data-end=\"3281\" \/>\n<h2 data-start=\"3283\" data-end=\"3304\"><strong data-start=\"3286\" data-end=\"3304\">Return Address<\/strong><\/h2>\n<p data-start=\"3305\" data-end=\"3352\"><strong data-start=\"3305\" data-end=\"3326\">Vladimir Nazor 17<\/strong><br data-start=\"3326\" data-end=\"3329\" \/>Skopje, North Macedonia<\/p>\n<hr data-start=\"3354\" data-end=\"3357\" \/>\n<h2 data-start=\"3359\" data-end=\"3376\"><strong data-start=\"3362\" data-end=\"3376\">Need Help?<\/strong><\/h2>\n<p data-start=\"3377\" data-end=\"3481\">If you have any questions regarding returns or refunds, please contact us at:<br data-start=\"3454\" data-end=\"3457\" \/><strong data-start=\"3457\" data-end=\"3481\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3459\" data-end=\"3479\">info@nuacosmetic.com<\/a><\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Overview We want you to be fully satisfied with your purchase.In accordance with our policy, returns are accepted within 14 days of receiving your order. Eligibility for Returns To be eligible for a return, the following conditions must be met: The product must be unused and unopened The product must be in its original packaging [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-37","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nuacosmetic.com\/mk\/wp-json\/wp\/v2\/pages\/37","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nuacosmetic.com\/mk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nuacosmetic.com\/mk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nuacosmetic.com\/mk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/nuacosmetic.com\/mk\/wp-json\/wp\/v2\/comments?post=37"}],"version-history":[{"count":3,"href":"https:\/\/nuacosmetic.com\/mk\/wp-json\/wp\/v2\/pages\/37\/revisions"}],"predecessor-version":[{"id":1789,"href":"https:\/\/nuacosmetic.com\/mk\/wp-json\/wp\/v2\/pages\/37\/revisions\/1789"}],"wp:attachment":[{"href":"https:\/\/nuacosmetic.com\/mk\/wp-json\/wp\/v2\/media?parent=37"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}