FAQ - NUA Cosmetic | Smart Korean Skincare & Curated Beauty

Frequently Asked Questions

Find quick answers to common questions about our products, orders, and smart skincare philosophy. Can’t find what you need? Contact our support team anytime.

How long does delivery take?

Standard ground shipping typically arrives within 3–5 business days. Expedited and overnight options are available at checkout for faster delivery to your door.

Can I change my shipping address after ordering?

If you need to update your address, please contact our support team within two hours of placing the order. After that window, orders enter processing and cannot be modified.

Are your products cruelty-free?

Absolutely. All NUA products are certified cruelty-free and never tested on animals. We partner only with brands that share our ethical commitment.

Can I see a full ingredients list?

Yes, every product page displays the complete INCI list along with detailed descriptions of key actives, their benefits, and recommended usage.

Do your products contain common allergens like nuts or soy?

We list all potential allergens in the ingredient panel. If you have specific sensitivities, please review the INCI carefully or reach out to our support team for guidance.

How many products should I use?

Our streamlined approach recommends two to three targeted essentials per routine, ensuring maximum effectiveness without overloading your skin.

Can I layer multiple active ingredients safely?

Yes, most NUA products are formulated to be layered. Follow each product’s instructions and introduce one new active at a time to monitor your skin’s response.

What is the best order to apply skincare?

Generally, apply products from thinnest to thickest texture: cleanser, essence, serum, moisturizer, then sunscreen in the morning.

How do I track my order?

Once your order ships, you’ll receive an email with more information as well as you can call us at +389 71 585 333

What is your return policy?

We offer a 14-day risk-free return policy only if the package is unopened and unused.

Can I cancel or modify my order?

Orders can be canceled or modified within two hours of placement. After that, they enter fulfillment and cannot be changed.

Why choose NUA?

NUA curates only science-backed Korean skincare brands to deliver visible results in minimal steps, saving you time and ensuring efficacy.

How can I learn more about the founder’s journey?

Visit our About page to watch exclusive videos of Elvira sharing her inspiration, challenges, and vision behind NUA.

Do you offer samples or travel sizes?

Unfortunately, we don’t due to the packaging limitation from brands themselves.